Search for your business as a customer would, using its name, service and location. Can you quickly find the correct phone number, opening hours and address? Inconsistent details across platforms can make a customer hesitate or contact the wrong place.
Open your website and social profiles on a phone. The first screen should explain what you offer and how to contact you. Check that buttons are easy to tap, text is readable and pages load well on a typical mobile connection.
Look at your service descriptions. Replace broad claims with clear explanations of what a customer receives, who the service helps and what happens after they inquire. Useful photos and examples can answer questions that a slogan cannot.
Ask someone outside your team to find a service and reach you using only your online presence. Watch where they pause. Fix those points first, then review the information regularly so it stays accurate.
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